Refund policy
Last updated: 25 September 2026
This policy explains what happens if something is wrong with your order, and what we can and can't do if you change your mind. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 sit above everything on this page — nothing here limits or replaces them.
Before you order: check the fit with us
Most returns start with a part that turns out not to fit. So before you buy, email info@endosupply.co.nz with your bike's make, model and year and a link to the part, and we'll confirm whether it fits — free. We answer most emails within 1 business day. If we confirm a part fits your bike and it doesn't, that's on us: we'll put it right at no cost to you.
Each listing shows the specifications and fitment details we hold for that part. If a detail isn't listed, we don't have it — so if you're relying on it, ask us rather than guessing.
Faulty, damaged, wrong, or not as described
If a part arrives faulty or damaged, isn't the part you ordered, doesn't match its listing, or isn't fit for a purpose you told us about before buying, the Consumer Guarantees Act gives you a remedy and we honour it in full:
- Where the problem can be put right, we'll repair or replace the part, or refund you — within a reasonable time and at no cost to you.
- Where the problem is serious or can't be put right, you choose: a replacement or a full refund.
- Return shipping for a faulty, damaged, wrong or not-as-described part is always at our cost.
How to claim. Email us with your order number, a short description of the problem, and a couple of photos of the part and its packaging — photos let us assess the problem quickly. We'll usually ask you to send the part back before we refund or replace it. Return shipping for a faulty, damaged, wrong or not-as-described part is at our cost, and we'll tell you exactly how to send it. Please don't send anything back until we've confirmed the return and given you the address. Your refund or replacement follows once the part reaches us, or sooner if we tell you we don't need it back.
Change of mind
We don't offer change-of-mind returns. If you order the wrong part, no longer need it, or find it elsewhere, we're not able to take it back or refund it. That is exactly why we ask you to check fitment with us first — it takes one email and it's free.
A part that doesn't fit counts as a change of mind unless the listing said it fits your bike or we confirmed the fit for you. If it did, it's covered under "not as described" above.
Cancelling an order
If you need to cancel, email us as soon as you can and we'll stop the order if we still can. We can't guarantee it, and an order can't be cancelled once it is on its way. If it has already gone, wait for it to arrive and talk to us then — your rights under the Consumer Guarantees Act 1993 apply to every order, and nothing on this page limits them.
Lost or overdue orders
If your order hasn't arrived within the delivery window in our Shipping Policy, email us and we'll trace it. If it's lost, you get a replacement or a full refund — your choice.
Refunds
Once a refund is agreed we process it within 3 business days, to the payment method you paid with. Your bank or card provider may take a few more days to show it on your statement.
Contact
Endo Supply NZ
Email: info@endosupply.co.nz
Governors Bay, Christchurch 8971, New Zealand
Monday to Friday, 9:00am to 5:00pm NZT. We answer most emails within 1 business day.