Shipping Policy

Last updated: 25 September 2026

This policy covers where we deliver, what delivery costs, how long orders usually take to arrive, and what to do if an order is late. If anything here isn't clear, email info@endosupply.co.nz and we'll sort it out.

Where we deliver

We deliver to street addresses anywhere in New Zealand, including rural addresses. We don't currently deliver outside New Zealand.

How long delivery takes

Orders typically arrive within 7 to 14 business days of being placed. That figure is the whole journey to your door, counted from the day you order — there is nothing to add on top of it.

It's our honest estimate, not a guarantee. Rural addresses can take a few days longer, and public holidays can add a day or two. If your order hasn't arrived by the end of that window, email us with your order number and we'll trace it straight away.

What delivery costs

Delivery is free on every order. There's no minimum spend and no delivery charge at checkout.

Prices

All prices are in New Zealand dollars. What you see at checkout is what you pay — nothing is added after you've paid.

Order updates

We email you as soon as your order is on its way. If you haven't heard from us within 7 business days of ordering, get in touch and we'll check on it for you.

Damaged in transit, or didn't arrive

If your order arrives damaged, or doesn't arrive at all, email us with your order number and photos of any damage. We'll put it right with a replacement or a full refund — your choice — and it costs you nothing. Your rights under the Consumer Guarantees Act 1993 apply to every order; our Returns and Refunds Policy has the detail.

Contact

Endo Supply NZ
Email: info@endosupply.co.nz
Governors Bay, Christchurch 8971, New Zealand
Monday to Friday, 9:00am to 5:00pm NZT. We answer most emails within 1 business day.